Secure Remote Support with AeroAdmin: Best Practices
1. Use strong authentication
- Enable 2‑factor authentication for operator accounts.
- Assign per-operator passwords and avoid using a shared “ANY” password.
2. Limit access with access rights & whitelists
- Set minimal permissions (view-only vs full control) per operator.
- Create a whitelist of trusted operator IDs and deny all others.
3. Configure unattended access safely
- Only enable unattended access on machines that require it and run AeroAdmin as a service.
- Embed operator credentials in branded executables only when strictly necessary and protect those binaries.
4. Keep software up to date
- Enable auto-update and verify clients and operators run the latest AeroAdmin build to ensure patched security fixes.
5. Protect the endpoint
- Ensure remote machines have up-to-date OS patches, endpoint antivirus/EDR, and firewall rules restricting unnecessary services.
6. Secure session handling
- Verify session requests before accepting — confirm caller identity by an independent channel (phone, ticket ID).
- Record session logs and enable session reporting where available for auditing.
7. Encrypt and trust the connection
- Rely on AeroAdmin’s AES + RSA end-to-end encryption; ensure keys are generated per session and not reused.
8. Defend against brute‑force and unauthorized IDs
- Monitor for repeated failed connection attempts and use AeroAdmin’s anti‑brute‑force protections (progressive timeouts, bans).
9. Use branding & customization carefully
- Use branded executables to preconfigure access for scale, but protect builds, store them securely, and rotate embedded credentials regularly.
10. Operational policies & training
- Maintain written remote‑access policy (who, when, how).
- Train staff on safe acceptance/rejection of remote sessions, credential handling, and incident reporting.
Quick checklist (for each remote machine)
- 2FA enabled for operators — Yes/No
- Per-operator password & whitelist configured — Yes/No
- Unattended access needed and secured — Yes/No
- Auto-update enabled — Yes/No
- Endpoint security & patches current — Yes/No
- Session logging/audit enabled — Yes/No
If you want, I can generate a one-page printable policy template or an implementation checklist tailored to your team size.
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